One reason I love Apple...

Last Friday morning, my "left Mac", the iMac G5, went down for the count. I got a kernel panic on the screen, shut it down, tried to start it up and...nothing...dead. No light, no sound, no power.

I went to the local Apple Store the next day after diagnosing that the power supply was fried (and also with checkbook in hand, prepared to buy a new Mac, rather than shell out $ for a new power supply and who knows what else -- the computer ended its warranty a year ago). I was told that Apple had an extended warranty on my model for defective power supplies and logic boards, and they would repair it for FREE.

I dropped it off at 2pm for repair and to my surprise, got a phone call only two hours later, saying it was ready for pickup! I got it home with a new power supply and logic board installed, it started up just fine with all my data intact, and I was ready to continue computing.

Now THAT'S customer service! Thank you, Apple. I've been a long-time customer and shareholder, and have now turned into a super-evangelist for your products. (That's also the reason I have 5 Macs in the house--plus an old SE30, a Newton Message Pad, an eMate, and various iPods--and not a single PC anywhere!)